Please read these conditions carefully,as by hiring Chair Covers or Table Linen from us, you agree to adhere to our Hire Terms .
In order to keep our Linen looking its best at all times, and reduce any additional charges
that you may be liable for please follow the guidelines below:
All orders being delivered / using our Set Up service must leave a £150 damage deposit when your final balance is paid.
All Linen / Chair Covers / Vases beng collected will need to leave a £50 – £150 Cash Deposit on collection, dependant on total order cost.
All damage deposits are returned by cheque once all items have been checked , and laundered . Please note this process can take between 7/10 working days during our busy wedding season, and charges will be deducted as necessary.
When your Linen Is Delivered
All our Linen is checked and counted before despatch for quality control, however please:
a. Check your Linen immediately to ensure your order is correct.
We must be informed within 24 hours of delivery or collection of any shortages or damage. Any notification after this timescale, and we cannot guarantee that we will be able to rectify any problems, extra delivery charges may need to be applied and the original order cost will still be payable in full .
b. Store in a safe environment.
Whilst on hire to you it is your responsibility to look after the Linen and/or Chair Covers, it should be insured accordingly.
All Linen remains the property of Rainbow Linen Hire at all times.
Replacement costs for missing or lost cloths can be up to 10 times the hire cost.
During the Linen Hire Period (As Agreed)
All linen should be returned in the Laundry bags or Boxes provided.
Except wet linen, (see below).
There is no need to launder the Linen.
Whilst we do not charge for normal wear or food stains we do charge for the following.
a. Mildew marked Linen & Chair Covers.
Wet linen must not be placed in plastic bags, as this can cause mildew, All Wet Linen must be thoroughly dried before it is returned.
All mildew Linen will be charged at full replacement cost.
b. Table Linen Marked with Foot Prints or that has been dragged on the floor.
All permanent marks will be charged at full replacement costs.
c. All tears, burns or pen marks will be charged at full replacement cost.
d. Any lost items or Linen not returned will be charged at full replacement cost.
e. Please ensure all food , table confetti, party streamers etc are shaken from the cloths
before returning them , as these can cause staining – and result in replacement costs.
Returning the Hire Linen.
We will have arranged a collection time & date at the time of ordering your Linen.
If your order is being collected or delivered by Carrier we have no control over the time of the delivery – it can be anytime of the allocated day between 8am and 6pm. You must ensure someone is at the delivery location during that time to take delivery – we cannot be held responsible if you are not there to receive the delivery.
Please also note that once the carrier has collected from us we have no control over delivery, and although we send on a next day service, (unless you pay for the guaranteed delivery option with insurance to refund your order cost)- we are not responsible for late delivery and cannot refund carriage charges or hire charges.
a. This collection time must be adhered to.
If for any reason you need to extend the hire period, we must be notified at least 1 day prior to arranged collection and a 25% charge will apply to the original hire cost.
b. Please ensure you obtain a signature from our driver or carrier on collection of the goods.
Failure to do so will result in a full replacement cost charge if the goods go missing.
c. Upon return of the Linen it will be inspected and any damage will be notified to you within 48/72hrs.
Any charges will be deducted from your deposit, and any balance will be refunded to you within 7/10 working days.
Any charges raised that are over the deposit held, will be invoiced immediately and will be due on receipt.
A Non Refundable Deposit is paid at time of order .
Services or Goods cancelled upto or over 4 weeks before the event – 25 % of Final Balance refunded- assuming this has already been paid.
Services or Goods cancelled between 28 – 1 days before the event – No Refund
Please note: no order can be confirmed until we have received
the relevant deposit and a signed copy of our hire terms has been returned to us.
Please note that we reserve the right to cancel any order that
has not been paid in full (including the damage deposit )
4 weeks before the event.
Click Here to Enquire online now or call us on: 01788 816386